What to do if I am unable to connect to the Wi-Fi network "Lite", "EDU_Guest" or "eduroam"?

Your login information may be outdated, and you may need to forget that Wi-Fi network on your device and reconnect to it.

On a computer find the Wi-Fi network menu and right-click on the problematic Wi-Fi network, and select the "Forget network" option, then try to connect again by entering your username and password again.

On your mobile device open a list of Wi-Fi networks, tap and hold on to the problematic network for a while, choose "Forget network", then try to connect again by entering your username and password.

I can connect to the "EDU_Guest" network, but the authentication page for entering the username and password does not open. What to do?

If the network login page doesn't open automatically, try opening an Internet browser (Chrome, Firefox, Edge) on your computer or mobile device, and open some website (except LBTU sites). You should be redirected to the login page.

I'm trying to connect to "Lite" or "eduroam" network on my smart device, but the "Connect" button is greyed out and can't be pressed. What to do?

There should be a "CA Certificate" or "Network Certificate" section in the connection window. In this section, select the "Do not specify", "Do not check" or similar option. The button will then become active, and you will be able to connect to that Wi-Fi network. If this option is not available, use the "EDU_Guest" network, as your device may not support connection without a network certificate.

The Wi-Fi network on my mobile device is working fine, but my computer can't connect to the network or the network doesn't appear in the list of available Wi-Fi networks. What to do?

Temporarily connect to another network and try updating your computer's wireless network card driver. They are usually available on the computer manufacturer's or network card manufacturer's website.

Certain websites or tools (such as Internet TV, File Sharing, BBB) are slow or don't load, but other websites and tools (YouTube, Spotify, news sites) work fine. Where's the problem?

If a particular tool or site doesn't work, the problem may be with the service provider, not LBTU or your device. In this case, you need to wait or temporarily use another tool with equivalent functionality.

The Internet is stable, e-learning system and videos on the Internet work well, but there are problems playing or using online video games and other interactive content. What to do?

The academic network is primarily intended for study process. If there are problems with playing video games in the LBTU network, it might be necessary to choose another Internet service provider.

The Internet is slower than usual in the evenings or I am unable to connect to a Wi-Fi network in late hours. What to do?

In the evening the network is busier because more devices are connected to it. To help each other, we recommend disabling file sharing programs (torrents) and other tools that creates a huge load to the network. If your device supports it, try enabling 5GHz broadcast mode for your device’s wireless network card.

When I try to connect to the network, my Samsung smart device displays "Access point is temporarily full". What to do?

Disconnect from the Wi-Fi network and try connecting to it again. This problem has been observed in some smart devices. It happens because some devices are not able to choose between 2.4GHz and 5GHz broadcast mode.

What are the expected Wi-Fi network speeds when staying in LBTU dormitories or other facilities?

Network speed depends on the distance to the Access Point, the density of customers in the building, interference (microwave ovens, Bluetooth, incorrectly configured private Wi-Fi Access Points and mobile hotspots), as well as your device performance and supported broadcast frequencies. When measuring network speeds at random locations, it is usually in the range of 5 Mbps to 100 Mbps, depending on the factors mentioned above.

The Wi-Fi Access Point in the hallway seems to be powered off, the lights are blinking, or it is detached from the wall. What to do?

In this case, contact the IT administrator of your dormitory by filling in the application form or report it to the dormitory manager or other support personnel. If necessary, take short videos or some photos, and note down the exact time and place of the event.

I have another question about the operation of the LBTU wireless network, or I have noticed problems with the operation of the network, which I cannot solve myself. Where to go?

Please fill in the network problem report form, indicating the nature and time of the problem. Network problems can also be reported to the dormitory manager.